Non-emergencies:

If you need any help or support, contact us in any of the following ways:

• Send an email to dorm@skoltech.ru
• Submit a request via Helpdesk

What you can do in emergencies:

• Call 112 if you need medical help, the police, or in case of fire (24/7)
• Call or text Dormitory Head Irina Morozova at +7-963-605-50-25
• Call Dormitory Team at +7 915 350 05 34
• Call Managing company Reception +7 916 601 08 32 (24/7)
• Call 8 800 100 8 800 for Allianz insurance company in case of any issues with health (24/7)
• Call +7 917 557 0095 for a Maintenance emergency (24/7)
• Call +7 916 116 1538 for Security emergency (24/7)

Everybody needs a lifehack now and then :)

To make your life in the dorms easier, we collected a few ideas, tips, videos and even a list of our favorite cleaning products (yes!) in one place. Download the pdf file below to return to it anytime.

The SkolCity app (and website) helps current Skolkovo residents to navigate around Skolkovo. You can use this app for a number of things:

1. Requesting a car pass to the Skolkovo territory (for your own car pass or for deliveries). Remember that Yandex and Citi mobil taxis do not require a pass
2. Requesting maintenance
   - In case of emergency (also use cell number written on the apartment entrance door).
   - In case something should have been working properly from the beginning but it's not (water pressure, electricity cut off and etc.)
   - Please note, do not make maintenance requests asking to correct what was broken during living - this is out of the managing company zone responsibility.

Tip #1: the SkolCity app will be available to you based on your information in your sublease contract. If you are unable to access the app, check your personal data in the sublease contract or inform the Dormitory Team about changes in your contact information.

Tip #2: the requests work in Russian and in Cyrillic letters. Feel free to use Google Translate or practice your Russian when leaving requests through the app :)

If you want to host a guest in your dorm room, please send a request via the form below. You must wait for the answer before bringing your guest :)

For the weekend
Inform us 3 days before departure by sending a notificaction via HelpDesk, so we all follow migration regulations. Don't forget to tell us your planned return day.

For 3+ weeks

• Inform the Dormitory team at least 2 weeks prior to your departure, as leaving for such a long time means stopping the sublease contract.
• Inform the Migration Team 3 days before departure via Help Desk.
• Decide if will you leave your stuff or not.
• • If you don't leave any stuff in the dorms, don't forget to take all belonging with you or use specialized storage services in Moscow
  • If you decide to keep your stuff in the dorms, then pack it, sign all boxes WITH LARGE LETTERS and leave them in a shared room in cells. WARNING: The number of cells is limited. The dormitory administration is not responsible for any items left behind.
  • If you have any stuff, that you don't need anymore: pack it separately, then throw it away or donate to charity

• Stick to migration rules.

Keep in mind: we don't keep the same bed for you while you are out for 3+ weeks. We'll definitely allocate you when you are back with the new booking request.

In Skoltech we are trying to give you as much freedom as possible for your best experience. However, we have some rules to do your accommodation comfortable and safe for everyone.

Here is a short summary of 'don'ts' from Skoltech's Accommodation Regulations and Owner's Residents Rules.

• Don't smoke inside apartment and buildings, and closer 15 meters to them
• Don't violate migration rules
• Don't damage equipment and furniture/walls
• Don't damage or lose Amenities
• Don't violate silence rules (no loud music or noise from 1 p.m. till 3 p.m. and from 11 p.m. till 7 a.m.)
• Don't break accommodation rules (especially dirty/dust in room/kitchen and etc.)
• Don't drink alcohol in apartments
• Don't fight, affront, abuse against other students and guests, as well as Skoltech and Managing company
• Don't keep personal things (including shoes, tires, bicycles, garbage packs, etc) in public places, close to elevators and apartments' entrances and under the main staircase, as well as on ground floors

Since the territory of the Dormitory is believed to be Skoltech premises, violation of Skoltech internal rules might also lead to disciplinary actions.

According to the internal rules of Skoltech, it might be a remark, a reprimand, a disciplinary Commission. In the worst case, you might be expelled based on the results of the Disciplinary Committee. Please find detailed information on the Disciplinary Committee procedure and workflow you may find in Appendix 1 of Accommodation Regulations.